T H E F A C E F O U N D R Y P O L I C I E S
LASH - SATISFACTION:
We hope you absolutely love your lash service, but if you leave feeling unsatisfied please contact us WITHIN 3 DAYS and we will be happy to schedule a corrective lash appointment. The corrective appointment must be done within one week of your original appointment.
ALL SERVICES - APPOINTMENT RESERVATIONS
We do require a credit card when booking your appointment. You will not be charged at that time, it is simply to hold your appointment. For security purposes, you may notice a $1 fee on your card, no need to worry- it will go right back onto your card within a few days. You are free to use a different card or cash when checking out.
ALL SERVICES - APPOINTMENT CHANGES
We understand that life happens! If you need to adjust the time of your appointment, please email us at firstname.lastname@example.org or call us right away. We will try our best to accommodate! Please note- if you make changes to your appointment within 24 hours, you will be charged a late-change fee of 50% of the service price.
ALL SERVICES - NO SHOWS / CANCELLATIONS
We hold on to your appointment time just for you and ask that if you need to cancel or reschedule, you please provide us with 24 hours notice. Giving us that 24 hour buffer is much appreciated as it allows our estheticians to adjust their schedules and hopefully accommodate clients on our waitlist! We do charge 50% of the service to cover the time and opportunity cost for our estheticians if you cancel late or do not show up. If this happens three or more times, you will be required to pay in full at the time of booking your future appointments. Thank you for understanding!
ALL SERVICES - SHOWING UP LATE TO YOUR APPOINTMENT
Please let us know as soon as possible if you are running late to your appointment. We will provide the service for the remainder of your allotted service time. You will be responsible for paying the full amount for the service that was originally scheduled.
If you are running more than 15 minutes late, we cannot guarantee that you will get the most out of your service! we ask that you arrive to your appointments 10 minutes prior to your scheduled start time to ensure our clients get the full-undivided attention of their esthetician for their appointment.
ALL SERVICES - AGE
If the client is under the age of 18, we do require a signed consent form by a parent or legal guardian in advance.
FACE PARTY POLICIES
All FACE PARTIES require a minimum of three patrons in attendance. A 72-hour notice in cancelling FACE PARTIES is required.
M E M B E R S H I P P O L I C I E S
ALL MEMBERSHIPS - FEES
Membership fees will be charged on the day of enrollment. Your membership will renew each month on the same date you originally enrolled. (example- if you start your membership on the 14th of the month, your next membership charge will go through on the 14th of the following month and so on!)
*Your monthly credit toward services / lash minutes do not roll over to the next month. We suggest that you book out your appointments in advance or when you are checking out after your service. If you are going out of town or know that you won’t be able to make it to your 90 minutes or credited service, you can freeze your membership for 3 months out of the year.*
LASH MEMBERSHIP - ADDITIONAL TIME FOR FILLS
The membership includes 90 minutes total for the month. Our (normal) lash fills are 45-minute appointments, so most people do two 2-weeks fills. If you are missing 15 lashes or less on each eye, you will need to make sure you schedule a full set appointment to ensure we have enough time for your appointment. Once you use up your allotted time of 90 minutes, you simply book additional appointments as you normally would. This membership does not work for your initial full set, but you can sign up immediately following!
ALL MEMBERSHIPS - CANCELLATIONS AND NO SHOWS
Your time is precious here at the face foundry! We hold on to your appointment time just for you and ask that if you need to cancel or reschedule, you please provide us with 24 hours’ notice. Giving us that 24 hour buffer is much appreciated as it allows our estheticians to adjust their schedules and hopefully accommodate clients on our waitlist! For late cancellations / changes or no shows, we will deduct the minutes of your appointment from your membership. thank you for understanding!
ALL MEMBERSHIPS - CANCELLING YOUR MEMBERSHIP
The Agreement is a legally binding obligation for which I am financially responsible. If I have a prepaid or 12-month membership, I will automatically become a month-to-month member after the pre-paid or 6-month period and will be billed the then-current monthly membership rate unless I provide notice of cancellation. a 6-month membership has an early cancellation fee of $75.
ALL MEMBERSHIPS - PROMOTIONS
Additional discounts are not applicable to membership services!
ALL MEMBERSHIPS - MINIMUM JOIN PERIOD
Memberships come with a 6-month minimum join period so you can see and feel the change of routine professional skincare. after that, you’re month-to-month.