FREQUENTLY ASKED QUESTIONS
FACIAL TREATMENT FAQ
When should I arrive for my appointment?
Please arrive 10 minutes before to make sure all of the forms are completed. Should you arrive late, we will make every effort to accommodate you during the remaining time of your scheduled appointment.
Where are you located?
We are located in the Galleria near the entrance by COV restaurant and Starbucks.
Should I have my makeup off when I arrive?
Our facial services include a full cleansing, during which we will remove your makeup. You get to close those eyes, relax and let us take care of the rest!
What do I wear?
You can wear whatever you’d like. We will drape THE FACE FOUNDRY cape over you.
Who will be giving me my facial?
One of our highly-trained Advanced Practitioner Estheticians will perform your facial!
What products do you guys use?
We use our own USA-made product line called F2 that we formulated with a Dermatologist. They are highly-effective, made with natural ingredients. For certain treatments, such as our peels, we use other products that are superior quality.
How will I know which facial Enhancements are right for me?
Our estheticians offer a consultation prior to starting your facial. They will provide an in depth Skin Analysis and guide you as to which facial Enhancements are best suited for your skin-type and conditions!
Will my skin be red after?
After most of our facials, your skin will be glowing and healthy. If you have sensitive skin, it may appear a little pink afterwards. None of our treatments require downtime.
What facial should I get before my wedding or big event?
For the day of, we mainly suggest the Hydrafacial. If you want a normal facial treatment we suggest either The Foundry Glow or The Dermababe. We suggest these enhancements: Dermaplaning, Collagen Mask, Eye and Lip Mask and the LED Treatment. We suggest getting peels 2 weeks prior to the event.
Why is it so important to have a regular facial, and how often should I have one?
It is very important to establish a skin care routine. We will work with you to help you develop a skin care program dependent upon your skin-type, concerns and goals. We can also suggest our highly-effective skin care products.
Are you wheelchair accessible?
Yes. Clients with special requirements are encouraged to advise staff prior to their facial so that we can accommodate accordingly.
What is the difference between the normal facial treatments and the Hydrafacials?
The Hydrafacial is done using our Hydrafacial Machine - where as the facial treatments are done by hand just as a normal.
I have sensitive skin, can I get a facial?
Yes, absolutely. Our Estheticians will conduct a Skin Analysis and customize the products based on your skin-type. You can’t go wrong with our Au Naturale Facial. All of the products in this particular facial are natural. Even those with the most sensitive skin can use these products!
What is Lymphatic Drainage?
It helps to reduce swelling, decreases fluid retention and weight gain. It also helps with stress relief, aids in better sleep, circulates blood, eliminates toxins, detoxifies, good for acne, and improves skin’s appearance.
How do you sanitize?
We follow the latest and most effective disinfecting procedures here at THE FACE FOUNDRY. Before every treatment, all tools and equipment are sanitized with hospital-grade disinfectant. During extractions, our Estheticians wear disposable gloves. We dispose of all porous tools used during the service.
Are extractions included in the facial?
You have the option to add extractions on to ANY of our facials, but in particular The Detox Facial and Man of the Year Facial include extractions.
Can I wear makeup after my facial?
It is always great to let your skin breathe after our treatments, but we do include our Daily Replenishing Tinted SPF. We have the option to do a full Makeup Application Enhancement for $30 after your service as well.
What is your cancellation policy?
We have a 24-hour Cancellation Policy for individuals and a 72-hour Cancellation Policy for FACE PARTIES of 5 or more people. Please note that you will be charged 50% of the service to cover the time and opportunity cost for our estheticians if you do not notify us of your cancellation within those time frames. For memberships- please see the memberships Q&A section
What is your product return policy?
If an adverse reaction occurs, please return your product within one week. All unopened products will be fully refunded- after 7 days you will receive store credit instead of a refund.
Why do you require a credit card?
We do this simply to secure your appointment and obey our cancellation policies. For security purposes, you may notice a $1 fee on your card, no need to worry- it will go right back onto your card within a few days. You are free to use a different card or cash when checking out.
How do you guys deal with appointment changes?
We understand that life happens. If you need to adjust the time of your appointment, please email us at email@example.com or call us right away. We will try our best to accommodate. Note that if you make changes to your appointment within 24-hours, you will be charged a late-change fee of 50% of the service price.
Why are you a cashless establishment?
We went cashless for a few reasons: transactions are quicker and make for an easy seamless check out, we can track your purchases and send you loyalty points/ rewards and at the end of the day most cash is unsanitary as its passed from hand to hand.
MEMBERSHIP Q & A
What is included in the MONTHLY FACIAL MAVEN?
One facial treatment, one enhancement, and 10% off additional services and products.
What is included in the MONTHLY EYE LASHER?
90 minutes of lash time, one lip mask enhancement, and 10% off additional products and services.
What is included in the MONTHLY COMBO?
One facial treatment, 90 minutes of lash fill time, and 10% off additional services and products.
What are the PACKAGE DEALS?
3 basic facials for $179 or 7 basic facials for $429.
Is the Hydrafacial included in any of the packages?
No it is not included in our monthly memberships.
When will my membership billing be ran each month?
All memberships will be billed on the first of each month.
How much of a commitment is a membership?
Each membership has a minimum commitment of 6 months, and after that it is month to month! Unlike most memberships that require a minimum 12 month commitment, we prefer the six-month join period so you can see and feel the change of routine professional skincare.
Is it possible to freeze a membership if I were to be traveling that month?
Yes, be our guest! We don’t mind that at all. The freeze can be up to 3 months and for any reason with no cost to our clients.
Can I split my lash fill time any way I want?
You have 90 minutes to split however you’d like. The options are in 15 minute increments. So you can choose from 15, 30, 45, 60, 75, or the full 90 minutes. If you need to get in but have already hit those 90 minutes, the additional services will be 10% discounted.
If I am a member, how do I book my appointment online?
If you are a mNOTHLY EYE LASHER member- go to the “members” only tab and book your appointment based on the time frame you’d like. For all other memberships, book your appointment as your normally would and when you are checking out, we will make note of it on your membership account.
Should I still tip my estheticians if I am a member?
Although tips are not required, our estheticians truly appreciate it!
What happens if I am late to my lash appointment?
We value your time as well as our estheticians time. Your time that you’re late will be deducted from your monthly fill time.
What happens if I do not show up to my appointment or cancel within 24 hours?
Your time is precious here at THE FACE FOUNDRY! We hold on to your appointment time just for you and ask that if you need to cancel or reschedule that you please provide us with 24-hours’ notice. Giving us that 24 hour buffer is much appreciated as it allows our estheticians to adjust their schedules and hopefully accommodate clients on our waitlist! For late cancellations / changes or no shows, we will deduct the minutes of your appointment from your EYE LASHER membership. If you have a FACIAL MAVEN membership, you will lose your facial for that month. Thank you for understanding!
What if I change my mind and want to cancel my membership, but it hasn’t been 6 months?
No problem, just let us know!
I got a 10% off card can I use that on top my membership 10% off?
No. Discounts cannot be used on top of membership discounts.
Do I need to shave prior to my appointment?
If you would like to shave, do so at least one day before your appointment. Do not shave the day of as some treatments or ingredients may irritate freshly shaven skin. If you do not want to shave, that is totally fine too- We welcome any and all beards!
What skin care products are right for me?
We will curate a skin care regimen for your particular skin type.
Which facials can I choose from?
All of our facials are designed for women and men! Choose whichever one you’d like.
What is the “Eye Mask”?
It is a specially formulated eye pad that encourages and promotes de-puffing and relaxes deep lines and wrinkles around the eyes.
What is the “Lip Mask”?
Our lip mask perfectly hugs your lips and provides intense hydration. It smooths the dryness and plumps the pout!
What is “Dermaplaning”?
It is an effective and safe exfoliation treatment. It requires the use of a sterile, surgical scalpel to gently remove the top-most layer of dead skin along with the fine, vellus hair (aka peach fuzz). It boosts the effects of skin care products while making the skin look and feel smoother and also reducing the appearance of acne scars. It removes facial hair that can trap dirt and oils- making your makeup go on much smoother.
What is the the “Collagen Mask”?
It is a proprietary infused collagen mask originally created for burn victims. It plumps and smooths fine lines and wrinkles while giving a boost of collagen into the face and neck.
What is the “Customized Peel”?
Based on your skin concerns and what you are wanting to achieve out of your facial service, your esthetician will choose which peel is appropriate! This can be added to any facial treatment
What is the “LED treatment”?
LED Therapy (light therapy) helps boost collagen production and treats existing acne. It is painless and relaxing and helps plump the skin.
What does the “Makeup Session” include?
The basics: Foundation or BB cream, mascara, brows, lip, and bronzer.
LASH + WAX Q&A’S
What contraindications are their for waxing?
You are not eligible for waxing if you are taking any of the following medications or have had any of the following services recently:
-Accutane (acne medication)
-Adapalene (acne medication)
-Alustra (Retin A)
-Avage (Tazorac - acne medication)
-Avita (type of Retin A)
-Any products with retinol
-Differin (acne medication)
-Renova (Retin A)
-Tazarotene (Retin A)
-Tretinoin (like Retin A)
The following products can cause the skin to be overly sensitive:
-Acne medications not listed above
-Alpha Hydroxy Acids (Glycolic, Lactic)
-Exfoliants, laser peels, microdermabrasion
Do eyelash extensions hurt?
They should not hurt when applied correctly. It is important to go to a trusted Lash Artist who was certified and trained through a reputable course as this will ensure that they are applying the correct weight and length of lashes to your natural lashes. All of our lashers are very highly trained and skilled in the art of eyelash extensions!
Do they look fake?
We have all different lengths and thicknesses. We can customize whatever look you desire. From the most natural to Kim Kardashian lashes to everything in between!
How long do eyelash extensions last?
Our eyelash extensions adhesive has a bond time of anywhere from 4-8 weeks. However, they will only last as long as your natural lash does. Like all hair on the human body, your eyelashes grow in stages and we lose anywhere from 1-4 eyelashes a day. It also depends on how well they are taken care of by the individual. We recommend getting them filled every 2-4 weeks.
Do eyelash extensions cause damage to my natural lashes?
Eyelash extensions do not damage your natural lashes if they are applied correctly and done by a reputable lasher. If your lash stylist is using improper techniques, damage can occur. Here at THE FACE FOUNDRY, our estheticians and lash stylists are highly trained and certified.
Can I wear mascara with my eyelash extensions?
Yes, however we recommend an oil free mascara so that it does not break down the adhesive. Eyelash extensions are meant to replace mascara, so it is our hope that you will not feel the need to put mascara on them!
Can I wear makeup with my eyelash extensions?
Yes, of course! Always keep in mind that oil free products should become your go-to once you get eyelash extensions. We recommend using a daily cleanser with makeup remover that is safe for your lashes to remove residue at the end of the day. We have an oil free makeup remover that we highly suggest to all of our eyelash extension clients.
FACE PARTY Q&A’S
How many people can get a facial at once?
We can do 5 facials at once in the facial bar. If you have more than that in your party, you are welcome to bring in food and drinks while you wait for each other!
What is the cancellation policy for FACE PARTIES?
A 72-hour notice in cancelling FACE PARTIES is required. We require a credit card on file when booking these events.
What is the minimum for FACE PARTIES?
We require at least 5 people for group events.
What is Hydrafacial?
The Hydrafacial treatment is a non-invasive treatment that provides instant results for all skin types with no downtime. Hydrafacial is a (40 min) treatment that removes dead skin cells and extracts impurities while simultaneously delivering the skin with cleansing, hydrating and moisturizing serums. The treatment is soothing, refreshing, non-irritating and immediately effective.
Is Hydrafacial treatment is designed for all skin types?
The Hydrafacial treatment is designed for all skin types. Even the most sensitive skin easily tolerates the Hydrafacial treatment. Your physician or skincare professional may choose specific treatment serums and/or customize the treatment for your unique skin conditions and needs.
How long does the treatment take?
Hydrafacial is a fast, efficient treatment that takes as little as 30 minutes.
Is there any downtime or pain involved?
You may put on makeup and return to your normal activities right after the treatment since there is no downtime.
What results may be expected?
Many clients report seeing visible skin refinement and an even, radiant skin tone after just one treatment. The smooth results and hydration may last 5 to 7 days or even longer.
How many treatments are needed to see results? How long do the results last?
One treatment per month is recommended for improving the appearance of fine lines, wrinkles, brown spots, oily and congested skin. Continued Hydrafacial treatments are highly recommended to maintain skin health results.
Why is Hydrafacial good for my skin?
Hydration is the foundation of healthy, radiant skin. Irritation of the skin has been proven to increase signs of aging. Hydrafacial is a hydrating and non-irritating treatment.